Terms of Service
Last Updated: August 14, 2026 (previous version: August 10, 2026)
The English version of this document is the legally binding version.
These Terms of Service govern the use of services provided under the HYTHOST brand by OKLAKO S.R.L., a limited liability company registered in the Republic of Moldova under identification number (IDNO) 1015600036593, with its registered office in Chișinău, Republic of Moldova. Contact channels include [email protected] and the client-area support ticket system. By ordering, renewing, paying for, accessing, or using any HYTHOST service, you agree to these Terms of Service and to any service-specific rules presented during checkout or in the client area.
These Terms are intended to be practical and transparent. They do not replace mandatory legal rights that cannot be waived under applicable law.
1. Provider, Client, Scope, and Related Documents
1.1. "HYTHOST", "we", "us", or "our" means OKLAKO S.R.L. (IDNO 1015600036593), Chișinău, Republic of Moldova, operating the HYTHOST services. "Client", "you", or "your" means the person or legal entity that orders, pays for, accesses, administers, or uses a service.
1.2. Services may include web hosting, virtual private servers, dedicated servers, game servers, managed or unmanaged infrastructure, colocation of client-owned hardware, domain-related services, SSL certificates, anti-DDoS protection, backups, support, and related information technology services.
1.3. A service is provided according to the order, invoice, product description, service configuration, and any applicable service-specific terms. If a service-specific term conflicts with these Terms, the service-specific term applies only for that service.
1.4. The following documents are part of the agreement between you and HYTHOST and apply together with these Terms: the Privacy Policy, the Cookie Policy, the Service Level Agreement (SLA), and the Data Processing Agreement (DPA).
1.5. Where you use HYTHOST services to store or process personal data of other people (for example players, users, customers, or community members), the Data Processing Agreement published at hythost.com/dpa.php is automatically incorporated into the agreement between you and HYTHOST, without a separate signature. You act as the controller of that data and HYTHOST acts as your processor as described in the DPA. An individually signed copy of the DPA is available on request through the support ticket system.
2. Account Registration and Responsibility
2.1. You must provide accurate account, billing, and contact information and keep it updated. We may suspend or refuse service if the information is false, incomplete, misleading, or cannot be verified when reasonably required.
2.2. You are responsible for all activity under your client account, control panels, servers, applications, scripts, credentials, and services, whether the activity is performed by you, your users, your customers, your staff, or any third party that obtains access through your systems or credentials.
2.3. You must protect passwords, API keys, SSH keys, control panel access, and other credentials. If you suspect unauthorized access, you must secure the service and notify us without delay.
3. Orders, Provisioning, and Service Changes
3.1. Services are normally provisioned after payment and after automated or manual fraud, abuse, risk, and availability checks. We may refuse, delay, cancel, or manually review an order where required for security, abuse prevention, stock limits, payment risk, compliance, or technical feasibility.
3.2. We may perform maintenance, migrations, routing changes, security changes, software updates, emergency interventions, or infrastructure changes when reasonably required to operate, protect, improve, or restore the services. We will give advance notice where practical, but urgent security, abuse, network, or stability situations may require immediate action.
3.3. IP addresses, network ranges, hardware, locations, upstream providers, and technical characteristics may change when required for service operation, availability, security, reputation, or provider constraints.
4. Billing, Payments, Renewal, and Non-Payment
4.1. Unless a different written arrangement applies, services are prepaid. You are responsible for paying invoices before the due date and for maintaining a valid payment method where automatic payments are enabled.
4.2. Fees, billing cycles, taxes, setup fees, add-ons, upgrades, and renewal prices are shown in the order process, invoice, or client area. We may change future prices by updating the website, client area, invoice, or by sending notice where required.
4.3. Renewal invoices are issued 14 days before the due date, with a reminder 7 days before it and further reminders on the first, second and third day after it. If an invoice remains unpaid, the following schedule normally applies: the related service is suspended 1 day after the due date and is terminated 10 days after suspension (about 11 days after the due date). Termination deletes the service and its data as described in Section 8.4. We currently charge no late-payment fee. If you pay before termination, the service is reactivated automatically. This automated schedule applies to services provisioned through an automated module. Dedicated servers and colocation have no such module: for them suspension and termination are applied manually on a comparable timeline, normally after a grace period of about 3 days, and reactivation after payment is also manual. We may adjust this schedule for specific products where the product description or a service-specific term says so, and we may delay enforcement at our discretion without waiving the right to enforce it later.
4.4. We may suspend, limit, or terminate services for unpaid, overdue, reversed, disputed, fraudulent, or charged-back payments.
4.5. Chargebacks, payment disputes, or payment reversals may result in account restriction, service suspension, loss of promotional pricing, and refusal of future orders. Where a chargeback or payment reversal is resolved in our favor or is shown to be unjustified, we may also pass on to you an administrative recovery amount equal to the dispute, chargeback, or reversal fees actually charged to us by the payment provider for that transaction.
5. Cancellation, Refunds, and Consumer Withdrawal
5.1. Cancellation requests must be submitted through the client area or another support channel accepted by HYTHOST. A cancellation request does not remove your responsibility for unpaid invoices, chargebacks, abuse, damage, or other obligations created before cancellation.
5.2. Unless mandatory law requires otherwise, payments are non-refundable after a service has been activated, provisioned, renewed, delivered, used, or made available to you. This includes setup fees, recurring service fees, add-ons, upgrades, license fees, IP addresses, game server services, VPS services, dedicated services, domain services, SSL certificates, and other digital or infrastructure services.
5.3. No refund or account credit is provided for services suspended or terminated because of non-payment, expiration, chargeback, abuse, violation of these Terms, violation of acceptable use rules, IP blacklist/reputation incidents, fraud, illegal activity, or failure to cooperate with an abuse or security investigation. Service credits issued under the SLA are governed exclusively by the SLA.
5.4. We may, at our discretion, issue a refund or credit for duplicate payments, billing errors, proven unauthorized or fraudulent payments, inability to provision a paid service, or another exception required by applicable law. Any discretionary refund does not create a right to future refunds.
5.5. Consumer right of withdrawal. If you order as a consumer, you may have a legal right to withdraw from a distance contract within 14 days. Our services are digital services whose performance begins immediately after payment: by completing checkout you expressly request and consent to the service being activated and performance beginning immediately, and you acknowledge that you thereby lose the right of withdrawal once the service has been fully performed. If you withdraw while the service has only been partly performed, you owe an amount proportionate to what was already delivered up to the moment you told us you were withdrawing. For domain registrations, the registration is transmitted to the registry immediately and cannot be recalled. Mandatory consumer rights that cannot be waived remain unaffected.
6. Acceptable Use and Prohibited Activity
6.1. You must use services lawfully, responsibly, and without harming HYTHOST, other clients, upstream providers, networks, third parties, or the reputation of allocated IP addresses and network resources.
6.2. Prohibited activity includes, without limitation:
- spam, unsolicited bulk email, SMTP abuse, mail bombing, open relays, snowshoe spam, and sending through compromised accounts;
- phishing, credential theft, impersonation, financial fraud, scam pages, fraudulent stores, and misleading payment flows;
- malware, ransomware, viruses, worms, botnets, command-and-control servers, loaders, droppers, exploit kits, and infected files;
- unauthorized scanning, brute force, credential stuffing, scraping that violates third-party rights, exploitation, intrusion, or attempted intrusion;
- DDoS attacks, stressers, booters, reflection/amplification abuse, participation in attacks, or services primarily used to attack or disrupt others;
- illegal, infringing, abusive, defamatory, harassing, threatening, exploitative, or harmful content or services;
- copyright, trademark, license, or intellectual property infringement;
- activity that causes an IP address, subnet, domain, hostname, service, or network operated by or assigned through HYTHOST to be listed on public or private blacklists, RBLs, reputation feeds, abuse feeds, or blocklists;
- activity that triggers complaints, notices, takedown requests, law enforcement requests, datacenter requests, upstream provider requests, registry/registrar requests, or security reports;
- attempts to bypass rate limits, abuse controls, suspension controls, email limits, network restrictions, or fraud checks.
6.3. You must not use HYTHOST services in a way that materially degrades service quality, network stability, IP reputation, infrastructure reputation, or service availability for others.
6.4. The network resources of each service, including port speed and traffic volume, are those stated in the specification of the service you ordered. Where a service states a port speed or a traffic allowance, that figure applies. Where a service is offered with unlimited traffic, this refers to the volume of data transferred, which we do not meter for that service. Network resources are in all cases allocated for normal use of the service ordered, and we may apply traffic prioritisation or shaping, and act under clause 6.3, in order to maintain service quality and availability for all clients.
6.5. For VPS and dedicated server services offered with unlimited traffic, we may introduce metering, a traffic allowance, or a port speed limit for an individual service where its use is materially outside normal use of the service ordered, in particular where it affects other clients or network stability. We will notify you before applying such a measure and give you a reasonable opportunity to resolve the cause, except where immediate action is required under clause 7. These measures are not applied to services used normally.
7. Abuse Reports, IP Blacklists, and Automatic Suspension
7.1. We may monitor services, IP reputation, traffic patterns, public blacklists, abuse feeds, security alerts, and third-party reports for the purpose of protecting infrastructure, clients, third parties, and the reputation of HYTHOST resources.
7.2. If an individual IP address assigned to your service is confirmed as listed on one or more public blacklists, RBLs, or abuse feeds, or if we receive a credible abuse or reputation report, we may open a support ticket to your account. Multiple affected IP addresses assigned to the same service may be grouped into one ticket. The ticket may include the affected IP address(es), listing or report source, lookup link, related service identifier, evidence available to us, this Terms of Service section, and a remediation deadline.
7.3. For ordinary blacklist or reputation listings that do not require urgent action, you will normally have 12 hours from the ticket notice to reply, investigate, secure the service, stop the abusive activity, and provide evidence that the issue is resolved or being resolved. Your reply should explain the cause, the corrective actions taken, whether the abusive traffic has stopped, and whether delisting has been completed or requested. If no client reply is detected after the deadline and the IP address remains listed, we may suspend the related service, including by automated tooling in our billing or service management system.
7.4. IP reputation protection may be separate from client-area service suspension. We may apply network-level quarantine, filtering, null-routing, email port blocking, or other technical restrictions to a listed or abusive IP address at any time where needed to protect infrastructure, upstream providers, other clients, third parties, or IP reputation, even while a support ticket is open.
7.5. We may suspend, restrict, null-route, block ports, disable email, isolate, terminate, or otherwise limit a service immediately and without waiting 12 hours where the issue is severe, ongoing, repeated, automated, creates legal or security risk, threatens infrastructure or IP reputation, affects other clients, involves spam, malware, phishing, botnets, DDoS activity, intrusion attempts, law enforcement or upstream provider requests, or requires immediate action to protect HYTHOST, third parties, or network resources.
7.6. Repeated abuse incidents, repeated blacklist listings, failure to cooperate, false statements, or attempts to hide abusive activity may result in permanent suspension, termination, refusal of future service, and no refund.
7.7. Reactivation is not guaranteed. We may require evidence of remediation, password resets, software cleanup, patching, malware removal, removal of abusive content, delisting requests, confirmation from a blacklist operator or upstream provider, or other corrective action before considering reactivation.
7.8. Suspension decisions triggered by automated monitoring can always be contested: reply to the abuse ticket or contact support to provide context, evidence, or a remediation plan and to request human review of the decision.
7.9. Where a service is the target of a denial-of-service or similar attack whose volume or nature exceeds the mitigation capacity stated for that service or, where no capacity is stated for it, the mitigation capacity available to us, and the attack affects or threatens network stability, upstream connectivity, or other clients, we may null-route, restrict, suspend, or terminate the affected service immediately, even where you have not breached these Terms. Where we suspend or terminate a service under this clause and you are not otherwise in breach of these Terms, we will refund the unused portion of the fees paid for that service, calculated pro rata from the date the service stops to the next due date. This clause does not apply where the attack results from your own activity or content, from prohibited activity under clause 6, or in any case covered by clause 5.3.
8. Client Content, Backups, and Data Responsibility
8.1. You are responsible for the content, files, databases, configurations, backups, logs, applications, plugins, mods, scripts, and data stored, transmitted, processed, or made available through your service.
8.2. Unless a specific backup service is ordered and confirmed, you are responsible for maintaining independent backups. Any backup feature provided by HYTHOST is a convenience and may be limited by product type, storage limits, retention periods, technical errors, abuse incidents, suspension, termination, or force majeure events.
8.3. We are not responsible for loss of data, corruption, deletion, misconfiguration, compromised accounts, client-side mistakes, third-party software issues, or failure to maintain backups, except where liability cannot be excluded by mandatory law.
8.4. What happens to your data when a service ends. Termination deletes the service immediately and irreversibly — the server, its files, databases, game world data and any backups stored on it are removed from our infrastructure at that moment, and we cannot recover them afterwards. While a service is suspended for non-payment you also cannot access its files or console, so the practical window to download your data closes when the service is suspended — in practice, keep your backups current before the due date. Paying before termination reactivates the service with all data intact. This applies to services that run on our infrastructure (game servers, VPS, web hosting); for colocation, the hardware and the data on it are yours and are not deleted by us. Keep independent backups (Section 8.2). Retention of account, billing, and security records is a separate matter, described in the Privacy Policy.
9. Support
9.1. Support is provided through the channels published on the website or in the client area. Support availability, response times, and scope may vary by service type, support plan, and operational load.
9.2. You must cooperate with support and abuse investigations by providing accurate information, timely replies, logs, screenshots, or other relevant details where reasonably required.
9.3. Support does not include guaranteed administration, coding, debugging, migration, security cleanup, malware removal, game plugin configuration, operating system administration, or third-party software support unless specifically included in the ordered service.
10. Security, Fraud, and Verification
10.1. We may use automated and manual checks to detect fraud, abuse, payment risk, account risk, IP reputation issues, and security incidents. We may request verification documents, additional information, or confirmation of account ownership where reasonably required.
10.2. We may refuse, cancel, suspend, or terminate services where an order, account, payment, traffic pattern, or service use appears fraudulent, abusive, unlawful, high-risk, or inconsistent with these Terms.
11. Third-Party Services and Software
11.1. Some services depend on third-party providers such as datacenters, upstream networks, registrars, registries, payment processors, software vendors, control panels, anti-DDoS providers, licensing providers, and other infrastructure or technology providers.
11.2. You must comply with applicable third-party licenses, rules, acceptable use policies, and technical limits. We are not responsible for third-party outages, restrictions, price changes, policy changes, license failures, registry decisions, or upstream provider actions outside our reasonable control.
12. Force Majeure
12.1. Neither party is liable for a failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, epidemics, government actions or orders, embargoes, failures of public or private telecommunications networks, power grid failures, large-scale DDoS or other cyber attacks against infrastructure, and outages or decisions of upstream providers, registries, or authorities outside the affected party's reasonable control.
12.2. The affected party will take reasonable steps to limit the impact and resume performance. If a force majeure event prevents service delivery for more than 30 consecutive days, either party may terminate the affected service; in that case any prepaid amount for the undelivered period after the termination date may be issued as a credit or refund at our reasonable discretion, except where mandatory law requires a refund.
13. Service Levels and Limitation of Liability
13.1. HYTHOST services are provided with a 99.9% Uptime SLA, as defined and measured in the Service Level Agreement. The service credits described in the SLA are your sole and exclusive remedy for availability incidents covered by the SLA, to the maximum extent permitted by applicable law. Beyond the commitments expressly stated in the SLA, we do not guarantee that services will be uninterrupted, error-free, immune from attack, compatible with all software, or suitable for every use case.
13.2. To the maximum extent permitted by applicable law, HYTHOST is not liable for indirect, incidental, special, punitive, consequential, or business losses, including lost profits, lost revenue, lost data, lost customers, reputational harm, service interruption, or third-party claims.
13.3. To the maximum extent permitted by applicable law, our aggregate liability for a service is limited to one monthly equivalent of the fee for the affected service (for a non-monthly billing cycle, the cycle fee divided by the number of months in it), calculated for the month in which the event giving rise to the claim occurred.
13.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence where such exclusion is not permitted.
14. Indemnification
You agree to indemnify and hold HYTHOST harmless from claims, losses, damages, penalties, fees, costs, expenses, and third-party demands arising from your use of the services, your content, your users, your customers, your breach of these Terms, your violation of law, your payment disputes, or abuse originating from your service, except to the extent the claim is caused by HYTHOST's own breach of these Terms or by liability that cannot be excluded under applicable law.
15. Notices and Communication
15.1. We may send notices by email, client-area ticket, client-area notification, invoice note, website notice, service panel notice, or another reasonable electronic method.
15.2. You are responsible for monitoring your account email address and support tickets. A notice sent to your registered contact address or posted in your client area is considered delivered when sent or posted.
16. Changes to These Terms
16.1. We may update these Terms from time to time. For material changes that reduce your rights or increase your obligations, we will give at least 15 days' notice before the changes take effect, by email, client-area notification, or a notice on this page showing the new effective date. Minor changes (clarifications, formatting, contact details, references to renamed documents) may take effect when published.
16.2. An updated version applies immediately to new orders and to renewals placed after it is published. For a service you already have, a material change applies only from the end of the notice period in Section 16.1; until then your existing Terms continue to apply to that service.
16.3. If you do not agree with a material change, you may cancel the affected service before the new Terms take effect. Continued use of services after the effective date of updated Terms means you accept the updated Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Moldova, without excluding mandatory rights that may apply under other applicable consumer or data protection laws, including mandatory consumer rights in your country of residence where applicable law grants them. The parties will first try to resolve disputes through support communication and good-faith negotiation. If a dispute cannot be resolved amicably, it will be submitted to the competent courts according to applicable law.
18. Contact
Questions about these Terms or service-related issues should be sent through the HYTHOST client area support ticket system or by email to [email protected]. The company identification details are stated in Section 1 of these Terms, and additional contact details are published on the contact page and in the website footer.
