Terms of Service

Last Updated: April 22, 2026

These Terms of Service govern the use of services provided under the HYTHOST brand by OKLAKO S.R.L., Chisinau municipality, Buiucani sector, Sucevita 36/1, apartment/office 155, Republic of Moldova. Contact channels include [email protected], telephone +373 798 83 890, and the client-area support ticket system. By ordering, renewing, paying for, accessing, or using any HYTHOST service, you agree to these Terms of Service and to any service-specific rules presented during checkout or in the client area.

These Terms are intended to be practical and transparent. They do not replace mandatory legal rights that cannot be waived under applicable law.

1. Provider, Client, and Scope

1.1. "HYTHOST", "we", "us", or "our" means OKLAKO S.R.L. operating the HYTHOST services. "Client", "you", or "your" means the person or legal entity that orders, pays for, accesses, administers, or uses a service.

1.2. Services may include web hosting, virtual private servers, dedicated servers, game servers, managed or unmanaged infrastructure, domain-related services, SSL certificates, anti-DDoS protection, backups, support, and related information technology services.

1.3. A service is provided according to the order, invoice, product description, service configuration, and any applicable service-specific terms. If a service-specific term conflicts with these Terms, the service-specific term applies only for that service.

2. Account Registration and Responsibility

2.1. You must provide accurate account, billing, and contact information and keep it updated. We may suspend or refuse service if the information is false, incomplete, misleading, or cannot be verified when reasonably required.

2.2. You are responsible for all activity under your client account, control panels, servers, applications, scripts, credentials, and services, whether the activity is performed by you, your users, your customers, your staff, or any third party that obtains access through your systems or credentials.

2.3. You must protect passwords, API keys, SSH keys, control panel access, and other credentials. If you suspect unauthorized access, you must secure the service and notify us without delay.

3. Orders, Provisioning, and Service Changes

3.1. Services are normally provisioned after payment and after automated or manual fraud, abuse, risk, and availability checks. We may refuse, delay, cancel, or manually review an order where required for security, abuse prevention, stock limits, payment risk, compliance, or technical feasibility.

3.2. We may perform maintenance, migrations, routing changes, security changes, software updates, emergency interventions, or infrastructure changes when reasonably required to operate, protect, improve, or restore the services. We will give advance notice where practical, but urgent security, abuse, network, or stability situations may require immediate action.

3.3. IP addresses, network ranges, hardware, locations, upstream providers, and technical characteristics may change when required for service operation, availability, security, reputation, or provider constraints.

4. Billing, Payments, Renewal, and Non-Payment

4.1. Unless a different written arrangement applies, services are prepaid. You are responsible for paying invoices before the due date and for maintaining a valid payment method where automatic payments are enabled.

4.2. Fees, billing cycles, taxes, setup fees, add-ons, upgrades, and renewal prices are shown in the order process, invoice, or client area. We may change future prices by updating the website, client area, invoice, or by sending notice where required.

4.3. We may suspend, limit, or terminate services for unpaid, overdue, reversed, disputed, fraudulent, or charged-back payments. Data may be deleted after termination or after the end of any retention period available for the affected service.

4.4. Chargebacks, payment disputes, or payment reversals may result in account restriction, service suspension, recovery fees, loss of promotional pricing, and refusal of future orders.

5. Cancellation and Strict Refund Policy

5.1. Cancellation requests must be submitted through the client area or another support channel accepted by HYTHOST. A cancellation request does not remove your responsibility for unpaid invoices, chargebacks, abuse, damage, or other obligations created before cancellation.

5.2. Unless mandatory law requires otherwise, payments are non-refundable after a service has been activated, provisioned, renewed, delivered, used, or made available to you. This includes setup fees, recurring service fees, add-ons, upgrades, license fees, IP addresses, game server services, VPS services, dedicated services, domain services, SSL certificates, and other digital or infrastructure services.

5.3. No refund or account credit is provided for services suspended or terminated because of non-payment, expiration, chargeback, abuse, violation of these Terms, violation of acceptable use rules, IP blacklist/reputation incidents, fraud, illegal activity, or failure to cooperate with an abuse or security investigation.

5.4. We may, at our discretion, issue a refund or credit for duplicate payments, billing errors, proven unauthorized or fraudulent payments, inability to provision a paid service, or another exception required by applicable law. Any discretionary refund does not create a right to future refunds.

6. Acceptable Use and Prohibited Activity

6.1. You must use services lawfully, responsibly, and without harming HYTHOST, other clients, upstream providers, networks, third parties, or the reputation of allocated IP addresses and network resources.

6.2. Prohibited activity includes, without limitation:

• spam, unsolicited bulk email, SMTP abuse, mail bombing, open relays, snowshoe spam, and sending through compromised accounts;
• phishing, credential theft, impersonation, financial fraud, scam pages, fraudulent stores, and misleading payment flows;
• malware, ransomware, viruses, worms, botnets, command-and-control servers, loaders, droppers, exploit kits, and infected files;
• unauthorized scanning, brute force, credential stuffing, scraping that violates third-party rights, exploitation, intrusion, or attempted intrusion;
• DDoS attacks, stressers, booters, reflection/amplification abuse, participation in attacks, or services primarily used to attack or disrupt others;
• illegal, infringing, abusive, defamatory, harassing, threatening, exploitative, or harmful content or services;
• copyright, trademark, license, or intellectual property infringement;
• activity that causes an IP address, subnet, domain, hostname, service, or network operated by or assigned through HYTHOST to be listed on public or private blacklists, RBLs, reputation feeds, abuse feeds, or blocklists;
• activity that triggers complaints, notices, takedown requests, law enforcement requests, datacenter requests, upstream provider requests, registry/registrar requests, or security reports;
• attempts to bypass rate limits, abuse controls, suspension controls, email limits, network restrictions, or fraud checks.

6.3. You must not use HYTHOST services in a way that materially degrades service quality, network stability, IP reputation, infrastructure reputation, or service availability for others.

7. Abuse Reports, IP Blacklists, and Automatic Suspension

7.1. We may monitor services, IP reputation, traffic patterns, public blacklists, abuse feeds, security alerts, and third-party reports for the purpose of protecting infrastructure, clients, third parties, and the reputation of HYTHOST resources.

7.2. If an individual IP address assigned to your service is confirmed as listed on one or more public blacklists, RBLs, or abuse feeds, or if we receive a credible abuse or reputation report, we may open a support ticket to your account. Multiple affected IP addresses assigned to the same service may be grouped into one ticket. The ticket may include the affected IP address(es), listing or report source, lookup link, related service identifier, evidence available to us, this Terms of Service section, and a remediation deadline.

7.3. For ordinary blacklist or reputation listings that do not require urgent action, you will normally have 12 hours from the ticket notice to reply, investigate, secure the service, stop the abusive activity, and provide evidence that the issue is resolved or being resolved. Your reply should explain the cause, the corrective actions taken, whether the abusive traffic has stopped, and whether delisting has been completed or requested. If no client reply is detected after the deadline and the IP address remains listed, the related service may be suspended automatically through our billing or service management system.

7.4. IP reputation protection may be separate from client-area service suspension. We may apply network-level quarantine, filtering, null-routing, email port blocking, or other technical restrictions to a listed or abusive IP address at any time where needed to protect infrastructure, upstream providers, other clients, third parties, or IP reputation, even while a support ticket is open.

7.5. We may suspend, restrict, null-route, block ports, disable email, isolate, terminate, or otherwise limit a service immediately and without waiting 12 hours where the issue is severe, ongoing, repeated, automated, creates legal or security risk, threatens infrastructure or IP reputation, affects other clients, involves spam, malware, phishing, botnets, DDoS activity, intrusion attempts, law enforcement or upstream provider requests, or requires immediate action to protect HYTHOST, third parties, or network resources.

7.6. Repeated abuse incidents, repeated blacklist listings, failure to cooperate, false statements, or attempts to hide abusive activity may result in permanent suspension, termination, refusal of future service, and no refund.

7.7. Reactivation is not guaranteed. We may require evidence of remediation, password resets, software cleanup, patching, malware removal, removal of abusive content, delisting requests, confirmation from a blacklist operator or upstream provider, or other corrective action before considering reactivation.

8. Client Content, Backups, and Data Responsibility

8.1. You are responsible for the content, files, databases, configurations, backups, logs, applications, plugins, mods, scripts, and data stored, transmitted, processed, or made available through your service.

8.2. Unless a specific backup service is ordered and confirmed, you are responsible for maintaining independent backups. Any backup feature provided by HYTHOST is a convenience and may be limited by product type, storage limits, retention periods, technical errors, abuse incidents, suspension, termination, or force majeure events.

8.3. We are not responsible for loss of data, corruption, deletion, misconfiguration, compromised accounts, client-side mistakes, third-party software issues, or failure to maintain backups, except where liability cannot be excluded by mandatory law.

9. Support

9.1. Support is provided through the channels published on the website or in the client area. Support availability, response times, and scope may vary by service type, support plan, and operational load.

9.2. You must cooperate with support and abuse investigations by providing accurate information, timely replies, logs, screenshots, or other relevant details where reasonably required.

9.3. Support does not include guaranteed administration, coding, debugging, migration, security cleanup, malware removal, game plugin configuration, operating system administration, or third-party software support unless specifically included in the ordered service.

10. Security, Fraud, and Verification

10.1. We may use automated and manual checks to detect fraud, abuse, payment risk, account risk, IP reputation issues, and security incidents. We may request verification documents, additional information, or confirmation of account ownership where reasonably required.

10.2. We may refuse, cancel, suspend, or terminate services where an order, account, payment, traffic pattern, or service use appears fraudulent, abusive, unlawful, high-risk, or inconsistent with these Terms.

11. Third-Party Services and Software

11.1. Some services depend on third-party providers such as datacenters, upstream networks, registrars, registries, payment processors, software vendors, control panels, anti-DDoS providers, licensing providers, and other infrastructure or technology providers.

11.2. You must comply with applicable third-party licenses, rules, acceptable use policies, and technical limits. We are not responsible for third-party outages, restrictions, price changes, policy changes, license failures, registry decisions, or upstream provider actions outside our reasonable control.

12. Limitation of Liability

12.1. Services are provided on a reasonable-efforts basis unless a written service-level agreement expressly says otherwise. We do not guarantee that services will be uninterrupted, error-free, immune from attack, compatible with all software, or suitable for every use case.

12.2. To the maximum extent permitted by applicable law, HYTHOST is not liable for indirect, incidental, special, punitive, consequential, or business losses, including lost profits, lost revenue, lost data, lost customers, reputational harm, service interruption, or third-party claims.

12.3. To the maximum extent permitted by applicable law, our aggregate liability for a service is limited to the amount paid by you for the affected service during the one month before the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold HYTHOST harmless from claims, losses, damages, penalties, fees, costs, expenses, and third-party demands arising from your use of the services, your content, your users, your customers, your breach of these Terms, your violation of law, your payment disputes, or abuse originating from your service.

14. Notices and Communication

14.1. We may send notices by email, client-area ticket, client-area notification, invoice note, website notice, service panel notice, or another reasonable electronic method.

14.2. You are responsible for monitoring your account email address and support tickets. A notice sent to your registered contact address or posted in your client area is considered delivered when sent or posted.

15. Changes to These Terms

We may update these Terms from time to time. Significant changes will be published on this page or communicated by another reasonable method. Continued use of services after the effective date of updated Terms means you accept the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Moldova, without excluding mandatory rights that may apply under other applicable consumer or data protection laws. The parties will first try to resolve disputes through support communication and good-faith negotiation. If a dispute cannot be resolved amicably, it will be submitted to the competent courts according to applicable law.

17. Contact

Questions about these Terms or service-related issues should be sent through the HYTHOST client area support ticket system or by email to [email protected]. You can also use the company phone and address published in these Terms and in the website footer.